Cancellation Policy
Written as well as phone reservations for programs or events are considered firm. Cancellations for regular monthly programs must be made three business days in advance and five business days in advance for our Annual Conference and special events to avoid billing. Substitutions of registrants can be made at any time; however, advance notice of substitutions would be helpful.
No-shows who do not cancel within the timeframe stated above will be charged the full program or event registration fee. When a representative of an organization makes and/or approves an employee's registration, that organization becomes responsible for payment, cancellation or substitutions.
Hudson-Mohawk ASTD reserves the right to require advance payment from both members and non-members who are in arrears of past due registration fees. We expect all fees past due to be paid up prior to members and non-members registering for the next program or event.
Reservations can be FAXED to 518.861.6988, or phoned in to the Hudson-Mohawk ASTD office,
518.861.6324.
Mail form and check/voucher to:
Hudson-Mohawk ASTD
74 Sanford Place
Altamont, NY 12009
If you would prefer to process your transaction over the telephone with a Visa, MasterCard, Discover, or American Express, please contact our office.
Effective 11/01/07
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Planting the Seeds for Tomorrow ... Today
Our 13th Annual Workplace Learning and Performance Conference will be held March 24, 2008 in a new location at The Desmond in Albany. The Desmond is offering overnight rooms at the rate of $110/room. Attendees will need to use conference code 11A6DT to receive the rate.
This conference draws interest from Syracuse to New York City and showcases top training, learning, performance and organizational development colleagues in the Northeast.
Announcement of Keynote Speaker
 William C. Martin is The President and Founder of The Initiatives Group, LLC (www.theinitiativesgroup.com), a management consulting firm specializing in leadership development. He is an extraordinary leader with an impressive executive background. His leadership experience includes overseeing a 24,000 member military organization with a budget in excess of $400 million.
He is a results-oriented visionary with a record of outstanding accomplishments. Throughout the course of his distinguished career, Martin has repeatedly sought and tackled difficult projects and assignments. He spearheaded several highly acclaimed initiatives and courageous organizational changes. He offers a vast array of national and international work experiences that align with his role in leader development. General Martin had the honor of being selected for the prestigious Governor Alfred E. Smith Award by the American Society for Public Administration. He is the only military recipient in the 50-year history of the award.
General Martin earned a Bachelor of Arts degree form Siena College and a Masters of Arts degree from Catholic University. He is a graduate of The U.S. Army Command and General Staff College and The U.S. Army War College. He was a paratrooper, a ranger and a combat veteran. His military assignments included:
- Deputy Adjutant General, State of New York
- Strategic Analyst and Speechwriter for General H. Norman Schwarzkopf
- Political Military Planner for the Chairman of the Joint Chiefs of Staff
- Program Manager for the Army’s 21st Century Training Program, Force XXI
- Executive Officer to the President of the National Defense University, Washington, DC
Martin lectured at the United States Military Academy at West Point and taught leadership at Siena College. His leadership philosophies and approaches are grounded in military doctrine and formulated on the wisdom and inspiration of the world’s greatest leaders. He fervently believes in the importance of values and a strong ethical foundation and insists that everyone can become a leader and inspire excellence.
Schedule of Programs
| 8:00 a.m. - 8:45 a.m. |
REGISTRATION/BREAKFAST |
| 8:45 a.m. - 9:00 a.m. |
WELCOME/TRAINER OF THE YEAR AWARD |
| 9:00 a.m. - 10:00 a.m. |
KEYNOTE ADDRESS |
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Track 1
Management Level |
Track 2
Trainer’s Level |
Track 3
Trainer’s Level |
Track 4
Consultant’s Level |
| 10:00 a.m. - 10:30 a.m. |
BREAK AND VENDOR FAIR |
| 10:30 a.m. - 12:30 p.m. |
SESSION 1A
“LDRSHIP”-7 Steps in Successful Planning and Execution
Ingrid Tighe |
SESSION 2A
Improv For Trainers
Kat Koppett |
SESSION 3A
They Just Don’t Get it-Do You?
Katy Butler |
SESSION 4A
Transformation-The Mark of a Master Coach
Donna Hartney & Francis Ritzenthaler |
| 12:30 p.m. - 1:45 p.m. |
LUNCH AND VENDOR FAIR |
| 1:45 p.m. - 2:45 p.m. |
SESSION 1B
Learning Technologies in 2008
Kirk Harbinger |
SESSION 2B
Voice for the Business World
Jack Pickering |
SESSION 3B
E-Learning: “The Second Wave”
Rebecca Stanley & Shelly Rafferty Withers |
SESSION 4B
Get Clients NowT
Daniel Moran |
| 2:45 p.m. - 3:00 p.m. |
BREAK AND VENDOR FAIR |
| 3:00 p.m. - 4:00 p.m. |
SESSION 1C
Balancing Polarities-Applying the Power of Paradox
Newell Eaton |
SESSION 2C
What’s the Story? The Elemental Role of Story in Training
Alan Stern |
SESSION 3C
Generational Competence for Trainers
Judi Clements |
SESSION 4C
Subtle Sell: Marketing Strategies
Pauline Bartel |
| 4:00 p.m. - 5:00 p.m. |
MODERATED ENDNOTE WITH MARK GRIMM |
Description of Programs
Click on a name to view the presenters’ bios.
| Track 1 - Management Level |
| “LDRSHIP”-7 Steps to Successful Planning and Execution Session 1A (10:30 a.m. - 12:30 p.m.)
Ingrid Schuster Tighe, SPARK Successful leadership is not only motivating and inspiring team members, but it is also the ability to guide organizations to accomplish specific objectives. Ingrid teaches leaders to utilize “LDRSHIP”, a 7 step model, to lead teams to successfully reach their goals. At the end of her presentation, leaders will have a roadmap to help them plan and execute in any organization.
Ingrid Schuster Tighe is the founder of SPARK, an organization that helps women maximize their personal and leadership potential. A former Army officer with leadership experience during wartime in Baghdad, Iraq and peacekeeping missions in Macedonia and Kosovo, Ingrid delivers powerful leadership techniques and lessons. In addition to her success on the battlefield, Ingrid’s methods helped her flourish as a leader in corporate America. Her message not only inspires women to rise to the top of their organizations, but also instructs them on HOW to do so. Ingrid holds a B.A. from Vanderbilt University and she graduated with military honors from R.O.T.C. She served in the U.S. Army as a communications officer and then worked in commercial real estate. www.sparkleadership.biz
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Learning Technologies in 2008 Session 1B (1:45 p.m. - 2:45 p.m.)
Kirk Harbinger, NY Wired - METRIX Learning Management, Knowledge Management, Talent Management, Wiki’s, Blog’s, Social Networking, Podcasting, Vodcasting, Simulations, Gaming, e-Learning. How can we use these systems and tools to enhance learning in organizations? What are some best practices in utilizing these newer approaches to learning? How can we move past resistance and fear to help executives understand the value of trying some of the newer tools like Podcasting and SecondLife? This session will explore these questions through both discussion and demonstration.
Kirk Harbinger has held leadership positions in training for over 15 years in the Capital Region. He was responsible for corporate-wide learning at Excelsior College and global firm Albany Molecular (AMRI). Recently, he partnered with Fortune 500 companies on learning strategy and global benchmarking at the Masie Center. There, he also researched industry trends and best-practices in corporate learning. Kirk helped to design cutting-edge content and coordinated facilitators for Learning 2006, which was attended by 1,800 learning professionals. He also has facilitated sessions on key topics such as innovation in learning, using technology, trends, competencies, compliance, e-Learning, gaming, and simulation. Currently, he is Vice President of NY Wired, a local firm providing over 4,000 e-Learning courses, assessments, and tracking capability. Kirk’s focus has been on promoting their robust learning management system, METRIX Learning, and developing custom e-Learning and simulation content for clients.
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Balancing Polarities-Applying the Power of Paradox Session 1C (3:00 p.m. - 4:00 p.m.)
Newell Eaton, Facilitating Intentional Change Whether we work with individuals, teams, organizations or communities we are asked to solve problems or to facilitate the solving of problems. The assumption being if we could just figure out the right answer to the problem everything will be just perfect. Life’s experiences tell us it rarely works out that way. Many solutions create a new set of problems and the solutions to that new problem sometimes look surprisingly like where we started. These situations are paradoxes or polarities-situations in which opposite points of view are both true. They are common, unavoidable, and unsolvable in the traditional sense. In this workshop you will explore using Barry Johnson’s Polarity Management tools to create solutions that balance the tension in one of the paradoxes you experience in our personal and professional life. These tools are very useful in training, coaching, and facilitating sustainable change.
Newell Eaton is a Partner with New & Improved where he works to facilitate intentional change. As a facilitator, coach and instructional designer he is known for his engaging optimism, strategic thinking, broad vision and commitment to customer satisfaction. Newell is sought out for his capacity to facilitate authentic conversations, ask the hard questions nicely, and help others to “name the elephant in the room.” His motivational approach brings the latest adult learning techniques to each client’s unique situation.
Prior to working with New & Improved, Newell worked in state government as Director of Strategic Planning for the NY State Office of Children and Family Services. He completed a 26-year career as a leader inside state government championing high performance leadership and building healthy youth and communities. A change leader, Newell championed and accomplished a Herculean task: demonstrating that real change can happen in the public sector.
Some of the organizations to benefit from his training, coaching and facilitation include: Cadbury-Adams; Novartis; Novo Nordisk; Pfizer; Otis Elevator; Tarragon Realty; the Boys and Girls Clubs of America; the Sustainable Hudson Valley Network; and the UN Mission of the United Kingdom.
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| Track 2 - Trainer Level |
Improv for Trainers: Using the Principles of the Performer to Enhance Performance on the Job Session 2A (10:30 a.m. - 12:30 p.m.)
Kat Koppett, Koppett & Co. For trainers, the world of improv offers an especially rich field for harvest. In this highly interactive and practical workshop, we will explore the principles of improv: - Building trust
- Making your partner look good
- Say “yes, and”
- Expanding performance options
- Enhancing listening and awareness
- Storytelling
In addition, we will experience and discuss the various types of improv activities-jolts, skillbuilding, frame-games, and how to integrate them into hard and soft-skill designs. Designed to be valuable to the newcomer, and to build on information presented in other ASTD forums, this workshop promises to be lively, practical, challenging, useful and fun!
Kat Koppett is the Training Director of The Mop & Bucket Company ( http://www.mopco.org), and the founder of Koppett & Co. ( www.koppett.com), formerly The Thiagi Playhouse, a consulting company specializing in the use of theatre and storytelling techniques to enhance performance in organizations. She is the author of Training to Imagine: Practical Improvisational Theatre Techniques to Enhance Creativity, Teamwork, Leadership and Learning, published by Stylus Publishing Inc. Kat holds a B.F.A. in Drama from New York University and an M.A. in Organizational Psychology from Columbia University. Her clients include Chanel, Kaiser-Permanente, Merck, Cadence Design Systems, Omnium Worldwide, SCA Tissue, Glens Falls Hospital, VESID and Microsoft.
The Mop & Bucket Company is the Capital Region’s premiere improvisational theatre company, dedicated to creating spontaneous, one-of-a-kind entertainment and training for audiences of all kinds. Known for its eclectic mix of short- and long-form improv, “MopCo” performs both tried-and-true formats like TheatresportsT (improv as a competitive sport) and Spontaneous Broadway (full-length improvised musicals), and original formats like Tapestry (free-form theatrical Jazz) and Our Town Today (community-based improv that explores current events and issues). MopCo’s performers, in addition to being professional actors and improvisers, are renowned teachers, consultants, directors and playwrights.
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Voice for the Business World Session 2B (1:45 p.m. - 2:45 p.m.)
Jack Pickering, College of Saint Rose In business, the voice is a critical tool used in a variety of contexts. Most of us take our voice for granted until something happens to it. Many of the same principles used by vocal performers can help business people produce and maintain their voice. This presentation will focus on four important topics related to voice in business: - Understanding the many negative influences on the human voice
- Balancing the physiological systems required to produce voice
- Developing a warm up and exercise routine to improve voice
- Finding help when voice problems arise
Jack Pickering, Ph.D., CCC-SLP is an Associate Professor of Communication Sciences and Disorders at The College of Saint Rose. Dr. Pickering has been a nationally certified speech-language pathologist since 1984, focusing his clinical work on the assessment and treatment of individuals with voice disorders. Dr. Pickering received his Bachelors and Masters degrees in Speech Communication from the University of Maine, and received his doctoral degree in Speech and Hearing Sciences at Ohio University in 1990. His teaching interests include voice disorders, speech and hearing science, and computer applications in communication sciences and disorders. Dr. Pickering has presented 43 refereed papers at international, national and state conferences and has published journal articles on issues in higher education and computer applications in communication sciences and disorders.
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What’s the Story? The Elemental Role of Story in Training Session 2C (3:00 p.m. - 4:00 p.m.)
Alan Stern, Stage Right! Organizational Development Inc. Humans have been using story to teach and communicate as long as there has been language. How does this ancient art fit into our modern workplace where rapid and high-tech communications might appear to make it obsolete? What is new today about the art of telling stories is the purposeful use of narrative to achieve a practical outcome with an individual, a community, or an organization. This session explores how story is a key ingredient to managing communications, education, training, and innovation in the 21st century.
With more than 30 years of experience in education, government, training and theater, Alan Stern formed Stage Right to help individuals and organizations use creativity, spontaneity and authentic communication to make meaningful and sustainable change and maximize success. Imagine.creativity and spontaneity in government! Alan’s work applies a unique set of approaches based on the solid principles of organizational improvement and the fun and creativity of improv and theater. Alan does keynotes and conference presentations and has presented internationally at the American Society for Training and Development, Institute of Fundraising in Birmingham, UK, Diversity in Fundraising in London, UK, and the International Leadership Association in Amsterdam, Holland. www.stagerightorg.com
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| Track 3 - Trainer Level |
They Just Don’t Get it-Do You? Session 3A (10:30 a.m. - 12:30 p.m.)
Katy Butler, SEFCU Do you feel that no matter how many times you try to explain your materials the learners just don’t get it? Stop trying so hard! Help them to understand the materials faster and remember it longer. This session explains how learners “get” material and how you can give the participant information on their turf. Your class will walk away saying, “Now I get it” and “The instructor really understood us” and “That was the best training I have ever had.” Discover ways to communicate with learners so they will “Get It.” Understand communication styles and the learning process of different generations.
Katy Butler has a diverse background in Management and Leadership Training and Education, and Customer Service. For over 15 years, she has participated in business change as a volunteer, part-time employee, full-time employee and consultant. She holds a BA in English from St. Bonaventure University, and has traveled the world as a military spouse; enjoying the experiences and meeting all kinds of people. She has lived in six states, Germany, and Korea. She currently lives in Saratoga Springs.
Katy has been successful in creating training curriculum for organizations and departments, in various cultures and formal & informal business settings. She has experience working with volunteer, non-profit, and business organizations; and has helped lead various Boards to success.
Katy has two grown children who, unknowingly, have become content for this class in Business Etiquette.
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E-Learning : “The Second Wave” Session 3B (1:45 p.m. - 2:45 p.m.)
Rebecca Stanley & Shelly Rafferty Withers, Professional Development Program, Rockefeller College, University at Albany This presentation showcases ground-breaking, selfpaced e-courses that offer a variety of instructional strategies, as well as Web 2.0 tools to involve learners. The presentation covers topics such as using stories to drive instructional content, determining performance goals, utilization of blogs and other user-generated content, highlighting expert performance via media, and situated knowing. This presentation is directed at trainers and organizations that are considering or already using e-learning as a complement to traditional training formats. It will encourage participants to explore new options for providing web-based instruction, and discuss their impact on how we approach training challenges.
Rebecca Stanley has been developing and delivering distance learning projects since 1990. She has worked in a variety of media, including satellite and compressed videoconferencing and web-based initiatives. She has designed and delivered faculty workshops on technology for several State University of New York campuses and served on workgroups for inter-campus distance learning initiatives. As Coordinator of Distance Learning at the Professional Development Program of Rockefeller College, she developed the “Collaboratory,” a two-week intensive workshop experience that offered members of the New York State training workforce an opportunity to explore ways to convert existing curriculum for online delivery.
Shelly Rafferty is an Instructional Designer and her work principally focuses on the activities of curricular analysis and writing. Her interests include constructivist and feminist theory, cognitive mapping, public health, knowledge construction, intellectual history, and the sociology of knowledge. Shelly has authored the original curriculum for a variety of courses not only at PDP, but also at the graduate and undergraduate levels. She is a much published fiction writer and a frequent editor on academic projects.
Currently a Ph.D. candidate in the SUNY Albany Curriculum and Instruction program, Department of Educational Theory and Practice, Shelly is completing work on her dissertation, “Taught School: Artifice, Ambivalence and Knowledge in Three Teachers Diaries, 1903-1935.”
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Generational Competence for Trainers Session 3C (3:00 p.m. - 4:00 p.m.)
Judi Clements, Judi Clements Training & Development For the first time ever, we have 4 different generations in our training programs. Have you adapted to this challenge? In this session, you will learn how to make meaningful adaptations to your training content and delivery so that you engage and sustain the interest of all types of learners. This interactive program is a fun way to learn how to leverage generational differences effectively.
Judi Clements is a veteran trainer, public speaker, & performer, who founded Judi Clements Training & Development in 1986. Judi writes and delivers training & keynote speeches in the areas of: communication, management, wellness, and customer service. She is a frequently sought after conference speaker who offers inspirational & humorous programs. Judi is a certified NYS teacher, with a Master of Arts Degree from the University at Albany. She is a qualified Myers Briggs personality consultant, certified mediator, and recipient of the Hudson-Mohawk American Society of Training & Development’s Corporate Trainer of the Year award in 2000. www.judiclements.com
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| Track 4 - Consultant Level |
Transformation-The Mark of a Master Coach Session 4A (10:30 a.m. - 12:30 p.m.)
Donna R. Hartney, Hartney & Associates
Francis H. Ritzenthaler, Transformation Alliance Coaching is an excellent tool for improving individual performance in the workplace. At a minimum it adds value by helping clients address immediate, pressing needs. At its best, coaching is a transformational experience that helps clients overcome their most troublesome blocks to performance, and achieving performance excellence. Being a catalyst for transformation is the mark of a master coach. Understand why building the capacity for change is key to transformation. Identify common pitfalls to transformation and consider how to avoid them. Delve into three techniques for increasing change capacity. Explore how recent advances in the neurosciences impact how we take steps to boost change ability.
Donna R. Hartney - Donna coaches as part of her international performance consulting practice. She has worked with coaching clients in a range of industries such as investment banking, healthcare, consulting, consumer products and law enforcement. She earned a Ph.D. with a focus on human resource development and is conducting research into the nature of changeability and methods to enhance it. www.hartney.usFrancis H. Ritzenthaler - Fran has been a coach for over 28 years both during his career with General Motors and in private practice. He works with coaching clients in for-profit companies in industries such as banking, manufacturing, finance and medicine and in nonprofit organizations such as churches and counseling centers. Fran conducts ongoing research into the interrelationship of MBTI archetypes, performance and transformation.
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Get Clients Now!T Session 4B (1:45 p.m. - 2:45 p.m.)
Daniel E. Moran, NEXT-ACT This nationally-acclaimed program is designed to help the business owner, new business owner, sales executive, those providing professional & personal services and others get their marketing “unstuck” which is so common. We all have great lofty ideas, but often fail to execute. In this presentation, we will explore: - How to identify where you are “stuck” in your business marketing. Is it filling the pipeline, closing sales, follow-up, etc.?
- How to diagnose your marketing ailments with the Universal Marketing Cycle
- What really works in marketing a business, and what doesn’t
- How to break out of “analysis paralysis” and take action
- Tools & tactics that are proven successful in marketing
- How taking 10 simple actions per day can bring you all the clients you will ever need
Dan Moran has spent the last 30 years managing, motivating and developing people from all walks of life. During this time, he has mastered an understanding of what is critical for success in career planning, searching for jobs & opportunities and planning for second careers - or next acts. Dan has assisted several hundred individuals achieve fulfillment in their career or a better job. He has helped people identify their true talents, skills and new options for their career life. “And I love doing this”, stated Dan. “The saying goes - if you do what you love, the money will follow”. Dan is a member of the International Association of Certified Coaches (IACC), Association of Career Development Professionals, Society for Human Resource Management, Capital Region Human Resources Association, Capital Region Recruiters Network (CRRN) and the Albany Colonie, Rensselaer & Saratoga Chambers. He is a founding member of Coachville, a 12,000 member organization dedicated to the advancement of the coaching profession. www.next-act.com
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Subtle Sell-Marketing Strategies that Drive Customers to Buy Session 4C (3:00 p.m. - 4:00 p.m.)
Pauline Bartel M.A., Bartel Communications, Inc. Customers hate to be sold, but they love to buy, especially when you whisper the benefits of your brand. Let your clueless competitors shout and push product through advertising (When was the last time you saw an ad you believed?). Instead, by using the strategies of subtle sell, you’ll drive customers to buy not just once but for a lifetime.
Pauline Bartel is the President and Chief Creative Officer of Bartel Communications, Inc., a company specializing in corporate communications, including public relations and marketing, writing and editing, training and professional development. As a proactive marketer of her books, Pauline has participated in dozens of newspaper, magazine, and radio interviews; and she has made television appearances on A Current Affair, America’s Talking’s What’s New? and Entertainment Tonight. She is featured in the documentary “Starring Animals” produced by BBC Television (London) which aired in the United Kingdom in December 1998. With more than twenty years of teaching experience, Pauline shares the secrets of writing and publishing, public relations and marketing in courses through out the area... www.paulinebartel.com
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